Frequently Asked Questions

1. What is Baby Grow Book?

Baby Grow Book is a unique service that helps parents celebrate and document a year of their child’s life. By capturing milestones, photos, and special moments, we help you create a stunning, personalised keepsake book that becomes a cherished family treasure.

2. How does it work?

We know life with children is busy, so we make the process it easy! We send regular prompts and reminders to help you collect key memories and moments throughout the year. By breaking it down into manageable steps, we ensure your Growing Up Book is as complete and meaningful as possible, without adding to your stress.

3. When do I receive with the physical Grow Book?

Once you've completed and submitted all your content, we’ll begin designing your custom book. Our process typically takes 2–3 weeks, including careful design, professional printing, and high-quality binding. Once completed, your book will be shipped straight to your door. We'll keep you informed every step of the way!

4. Can I customise the look of my book?

Absolutely! Before printing, you’ll be able to choose from a selection of beautiful themes and cover designs to make your Growing Up Book personal and unique to your family’s style.

5. What if I miss a prompt or forget to upload?

No problem! Our service is flexible and designed to work around your schedule. You can catch up on missed prompts or add content at any time during the year. Just make sure everything is uploaded before your book goes to print!

6. Is there a refund policy if I'm not satisfied with the product?

Yes, your satisfaction is our priority. We offer a 100% satisfaction guarantee. If you’re unhappy with your Growing Up Book, reach out to our customer service team, and we’ll work with you to resolve your concerns or provide a full refund.

7. Can I gift a Grow Book to someone else?

Definitely! A Growing Up Book makes a thoughtful and meaningful gift for parents or expectant families. If you’re purchasing as a gift, let us know, and we’ll provide the recipient with everything they need to get started on their own personalised keepsake.

8. Can you create a bespoke memory book for a specific occasion or person?

Yes, we can create custom memory books for special occasions or to celebrate the life of a loved one. Whether it’s a memorial book, a big birthday, or a unique way to mark a milestone, we’re happy to help you design something truly meaningful. Just get in touch with us, and we’ll work with you to bring your vision to life.

9. Do you ship internationally?

Yes, we proudly offer worldwide shipping! No matter where you are, you can enjoy our personalised child memory books. We’ll ensure your order arrives safely, wherever you are. Just contact us if you have any questions about shipping to your location.

10. How is my personal information stored, and what happens to it when I’m no longer a customer?

We take your privacy and data security seriously. All personal information, including photos and details you upload, is securely stored on encrypted servers. Access is strictly limited to authorised personnel involved in creating your memory book.

Once your book is complete and your subscription ends, we securely delete all your data, ensuring your information is not retained longer than necessary. If you have any specific requests regarding your data, feel free to contact us at hello@babygrowbook.co.uk.

If you have any additional queries please get in touch.